Customer Complaints

At CSG Financial Solutions, we value our customers and take the matter of customer complaints very seriously. We aim to provide a positive experience and believe that you will always be happy with your purchase from us. However, if you are less than satisfied we want to know so that we can put things right.

Please contact us to raise any concerns and we will be happy to help. We will respond to your compliant within 5 working days of receiving it. You may receive a full copy of our internal Complaints Handling Procedure upon request.

You may write to us at the following address:

CSG Financial Solutions,
Unit 1 Transfer Bridge Ind Est,
Swindon,
Wiltshire,
SN1 2EL

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You may email us at the following email address: finance@csgfinancialsolutions.com

You may contact us by telephone on: 01793 957 626

Authorised and regulated by the Financial Conduct Authority